Medical Assistant Training Program in San Antonio

assist med

 

The Medical Assistant Program is a comprehensive course designed to teach the student the skills and abilities essential to function in a variety of medical facilities and other related professional medical organizations.  Medical Assistants perform a variety of duties depending on the type of organization in which they are employed.  Medical Assistants will be able to use their administrative, clinical and general skills to assist in running any medical office smoothly and efficiently.

Graduates of this program will be able to perform daily administrative tasks including, but not limited to, basic medical administrative duties, clerical assignments, computer tasks, professional telephone answering techniques and the ability to use and understand basic software programs including, but not limited to, various data entry and word processing applications, along with internet procedures.  There is a segment within the program that covers the duties and responsibilities of processing payroll and the tasks associated with financial management of a medical facility.

This program is designed to prepare the Medical Assistant graduate with the qualifications, knowledge, skills and abilities necessary in order to successfully secure gainful entry-level employment within a variety of medical settings as a medical office clerk, administrative medical assistant, clinical medical assistant, medical receptionist, medical records clerk, patient advocate and/or patient-practice liaison within a medical office, doctor’s office, insurance agency or medical accounting and coding office.

All modules will include identification, spelling and pronunciation of terms associated.  Professional behavior, appearance and communication skills will be emphasized throughout.

 

  • To obtain gainful employment in this field of study. This program is designed to prepare students for entry-level positions as an Administrative Medical Assistant, Clinical Medical Assistant and Phlebotomist in a clinical and/or Administrative capacity. The course focuses on providing knowledge and understanding of: Health and Wellness, Diagnostic Procedures and Treatments.
  • MA 101

    Introduction to Medical Assisting

    Lec

    Lab

    Ext

    Total

    15

    09

    00

    24

    In this module, the student will be presented with the advantages of becoming a Medical Assistant and some of the many career opportunities available.  Students will be introduced to the skills that must be developed and the general knowledge that must be acquired to function effectively.  Personality traits and professional appearance and behavior will be covered.  A discussion of the history of Medical Assisting as a profession and versatility of a career in Medical Assisting will be included.  Students will be able to identify and discuss the meaning and characteristics of professionalism in the health care setting.  Students will be introduced to legal and ethical considerations when working in a health care environment including rights and responsibilities as related to ethical and legal decision making.  Civil laws as they relate to medical professional liability will be covered.  The student will be informed of the duties and responsibilities inherent in meeting acceptable medical industry standards.  Medical Assisting has grown into one of the most respected professions in the field of Allied Health.
    Prerequisite: None

    MA 102

    Administrative Medical Assisting

    Lec

    Lab

    Ext

    Total

    25

    29

    00

    54

    In this module, administrative duties of the Medical Assistant will be covered.  Students will receive an introduction to computers and various computer software programs such as word processing as well as an introduction to and proper use of the internet.  Instruction will include use of the computer in the health care environment, equipment used including various networking systems, screens, keyboards, printers, multipurpose equipment and copiers.  Keyboarding skills will result in the student’s ability to type at least 25 words per minute as well as proper formatting of correspondence and various forms related to the work setting.  And the student will be introduced to the total concept and procedures that apply for computers and their use.  Personal computers along with business formats will be covered.  A variety of all equipment and their use will be provided in this section.  Equipment to be included and covered will include but will not be limited to screens, keyboards, various printers, along with multipurpose equipment and copiers will be introduced and utilized.  Student along with the assistance of the Instructor will have the opportunity to practice hands on activities that would take place within a professional medical environment.  The student will practice document formatting, processing incoming and the proper processing of outgoing correspondence.  The student will practice and demonstrate their abilities in filing, making copies, preparation of office folders, credit card processing, payroll processing and Internet emailing and correspondence.  Students will be instructed in proper use of the telephone, how to take and deliver messages and professional telephone etiquette.  Scheduling appointments, patient reception and processing, completion of patient intake forms, daily environment, activities and operations within the health care office, proper handling of various forms of correspondence and inter and intra-office communication will be covered.
    Prerequisite: None

    MA 103

    Health Information in the Medical Office

    Lec

    Lab

    Ext

    Total

    08

    22

    00

    30

    Within this unit the material covered will be to define, spell and pronounce the terms listed in the vocabulary section correctly.  Material will cover the importance of keeping accurate medical records.  Discuss the ownership of the records. Be able to explain the difference between a traditional medical record and a problem-oriented medical record. Be able to illustrate the difference between subjective and objective information. Discuss the procedures for changing an entry in the patient record.  Be able to list and discuss the basic procedures used in a filing system. Be able to describe the steps in filing a document.  Be able to list and discuss applications that apply to a basic file system.  Establish a patient’s medical record.  Be able to prepare an informed consent for treatment.  Prepare a record release form.  File medical records and documents using an alphabetic system.  File medical records and documents using a numeric system.  Be able to document appropriately and accurately. Medical records in paper form as well as EHR will be presented.  Students will learn proper health information management and the importance of privacy on the health care office.
    Prerequisite: None

    MA 104

    Billing and Coding Procedures

    Lec

    Lab

    Ext

    Total

    15

    69

    00

    84

    Within this unit the student will be introduced to the purposes of the ICD-9-CM and its proper use.  Understand and apply the basic coding rules in the use of the ICD-9-CM.  Understand the importance of the Tabular Index, which contains the most specific coding information.  Comprehend and use instructional terms and symbols as defined in the ICD-9-CM.  Explain the use of V and E codes.  Be able to describe the steps for abstracting procedural data from clinical documentation.  Be able to identify the purposes of the CPT-4.  Be able to describe the process and steps for selecting the most accurate code based on clinical documentation.  Discuss the purpose of health insurance.  Be able to differentiate among the various types of insurance policies.  Be able to explain the numerous classifications of insurance benefits available.  Explain how insurance benefits are determined.  Differentiate among the different types of managed care options. Be able to list and discuss other major third-party payers.  Discuss the differences between paper claims and electronic claims.  Explain how to complete each of the 33 blocks of the CMS-1500 claim form. An introduction to establishing professional fees and the billing and collection process will also be included.
    Prerequisite: None

    MA 105

    Financial and Practice Management

    Lec

    Lab

    Ext

    Total

    21

    33

    00

    54

    Within this unit the student will be introduced to the Internet and how the Internet has changed traditional banking practices.  State the four requirements of a negotiable instrument.  Discuss the advantages of using checks. Identify the three most common types of bank accounts. Be able to explain how you would handle mistakes made in preparing a check.  List and discuss eight precautions to observe in accepting checks.  Discuss the actions necessary when a deposited check is returned.  Accurately reconcile a bank statement with the office checking account.  Be able to discuss the four items that all financial records should show at any given time.  Be able to distinguish between accounts payable and accounts receivable.  List and explain the three most common bookkeeping systems found in a physician’s office today.    Be able to secure the state and federal forms required for maintaining employment records.  Be able to name the five common periodic accounting reports.  Discuss the importance of setting a budget for each fiscal year.  Be able to process accurately the office payroll and all affiliated reports.  Explain the importance of management in the medical office.  Discuss the desirable qualities of a medical office manager.  List and discuss the three types of leaders.  Be able to explain why the telephone voice of an applicant is important.  List the various types of staff meetings.  Explain the term of target market.  Discuss how suggestion boxes might help the medical facility to make improvements. List and discuss the four P’s of marketing.  Be able to design a presentation for a marketing event. Students will be introduced to the human resource function in the health care setting and be able to create a job posting, review job applications and resumes, evaluate and interview potential employees and perform background and reference checks.  Students will learn the importance of good customer service and will be able to demonstrate good customer service behavior and communication.
    Prerequisite: None

    MA 201

    Clinical Medical Assisting

    Lec

    Lab

    Ext

    Total

    27

    45

    00

    72

    Within this unit the student will be introduced to Infection Control.  Be able to recognize diseases caused by pathogenic microorganisms.  Be able to apply the chain-of-infection process to the healthcare practice.  Be able to differentiate between hum oral and cell-mediated immunity.  Be able to specify potentially infectious body fluids.  Be able to explain the major areas included in the OSHA Compliance Guidelines.  Be able to employ the components of holistic care in the patient assessment process.  Be able to recognize the importance of nonverbal communication when interacting with patients.  Be able to apply therapeutic communication techniques with patients across the lifespan.  Be able to demonstrate professional patient interview techniques.  Be able to differentiate among various medical record systems employed in the physician’s office.  Be able to determine risk management strategies for the ambulatory care setting.  Be able to obtain a written medical history from a patient.  Be able to illustrate at least five guidelines for patient education that can affect overall patient wellness.  Determine potential barriers to patient learning.  Be able to describe the role of the medical assistant in patient education. Students will be able to obtain and record vital signs including temperature, pulse, respirations, blood pressure, head circumference, height and weight.  They will learn basic nutrition in order to promote good health.  Students will be able to describe and assist with the elements included in a primary physical examination and be able to properly prepare the patient for various examinations.
    Prerequisite: None

    MA 202

    Assisting with Medications

    Lec

    Lab

    Ext

    Total

    15

    33

    00

    48

    Within this unit the student will be able to distinguish among the government agencies that regulate drugs in the United States.  The student will be introduced to the Drug Enforcement Administration (DEA) regulations for the management and control of regulated substances.  Be able to explain the medical assistant’s role in the prevention of drug abuse.  Be able to differentiate among a drug’s chemical, generic, and trade name.  Will be able to summarize the clinical uses of drugs that are prescribed to patients.  Cite safety measures for the use of over the counter drugs.  Demonstrate methods for verifying the accuracy of calculations.  Differentiate among the terms used in dosage preparation.  Summarize the important parts of a drug label. Be able to specify the legal responsibilities of a medical assistant in calculating drug dosages.  Be able to analyze safety guidelines for specific patient populations.  Perform documentation of medication administration.  Apply safety precautions to the management of medication administration in the ambulatory healthcare setting.  Be able to summarize patient assessment factors that have an impact on medication administration.  Review and familiarize themselves in OSHA guidelines in the management of parenteral administration.  Assess legal and ethical issues in drug administration in the ambulatory care setting.
    Prerequisite: None

    MA 203

    Assisting with Medical Specialties              

    Lec

    Lab

    Ext

    Total

    93

    36

    00

    129

    Within this unit the student will be introduced to assisting with medical emergencies, assisting in ophthalmology and otolaryngology, assisting in dermatology, assisting with gastroenterology, assisting with urology and male reproduction, assisting with obstetrics and gynecology, assisting in pediatrics, assisting in orthopedic medicine, assisting in neurology and mental health issues, assisting in endocrinology, assisting in pulmonary medicine, assisting in cardiology and assisting in geriatrics. Each specialty of study will include appropriate terminology, identification and recording of signs and symptoms, related diagnostic procedures, disease processes, effects of conditions and diseases on additional body systems and various disease treatments.  Instruction will include preparation and response to emergency situations.  Courses in CPR and Basic First Aid will be included.
    Prerequisite: None

    MA 301

    Assisting with Diagnostic Procedures / Phlebotomy             

    Lec

    Lab

    Ext

    Total

    45

    78

    00

    123

    Within this unit the student will be introduced to the principles of electrocardiography, assisting with diagnostic imaging, assisting with the clinical laboratory, assisting in the analysis of urine, assisting in phlebotomy, assisting in the analysis of the blood and assisting in microbiology and immunology.  Students will learn proper patient education and preparation instructions as related to various diagnostic procedures.  Upon completing student will be eligible to sit for phlebotomy certification exam.
    Prerequisite: None

    MA 401

    Assisting with Surgeries   

    Lec

    Lab

    Ext

    Total

    05

    13

    00

    18

    Within this unit the student will be able to describe typical solutions and medications used in minor surgical procedures.  Be able to summarize methods for identifying surgical instruments used in minor office surgery.  Be able to describe and identify the general classifications of surgical instruments.  Be able to describe the proper care of surgical instruments and identify the various types of sutures and surgical needles. Students will learn the importance and how to prepare a sterile field and be able to assist with various minor surgical procedures.
    Prerequisite: None

    MA 501

    Career Development  

    Lec

    Lab

    Ext

    Total

    21

    21

    00

    42

    Within this unit the student will be introduced to the reasons that job search training is important to a medical assistant.  Be able to list three expectations that employers have of employees.  Be able to understand the three types of employee skill strengths.  Explain the two best job search methods.  Describe some of the errors that should be avoided on a resume.  List the four phases of the interview process.  Discuss the importance of the probationary period for a new employee.  Be able to prepare a resume, organize a job search, complete a job application, complete mock interview for a job and be able to negotiate a salary.   The concepts of lifelong learning and continuous skills development will be covered.
    Prerequisite: None

    MA 601

    Externship       

    Lec

    Lab

    Ext

    Total

    00

    00

    120

    120

    At the end of their program the student will be assigned to their practicum site in order to experience the daily operations of a professional medical office environment.  Students will demonstrate and productively utilize all competencies (resources, information, systems, technologies and interpersonal skill).  Students will apply their entry level skills, problems solving and personal qualities for securing a gainful position within a professional medical office.
    Prerequisite: MA 101, 102, 103, 104, 105, 201, 202, 203, 301, 401, 501
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  • “I am so proud of myself. I was one out of three that passed my skills test on my first try and it’s all because of my teachers at The Healthcare Institute.

    I feel that the way I was taught is really going to make a difference in the world.”

    Angelica Vargas
  • “Mr. Bill Moyer was my instructor, and I learned a lot from him.  I discovered the correct way to do things.  The clinical information is important, but you also learn to put the patient first.  Mr. Moyer was very kind, but also demanded that we do things the right way.  It was difficult, but the reward was a CNA certification and a position with St. Luke’s Baptist Hospital a month after graduation. Not everyone graduates, but those that do leave with a marketable skill. Because of Mr. Moyer and the staff, my life was changed.  It has been truly a blessing to be a part of their success.”
    Kareen Aaron